Neteller - problema de verificação de conta

Já enviei a digitalização do BI frente e verso e enviei uma factura da residencia onde estou a morar. Não tenho as contas de agua e luz em meu nome por isso não as posso mandar. Contudo eles não aceitaram :S vou postar o mail

Dear Miguel,

Thank you for your email. I was looking your account and it your documents were not accepted because your ID was blurry and the address verification document is not valid. Please be advised that we request a colour image (JPEG) of your original documents showing all four corners of the page front and back and send it to: neteller.com">identity@neteller.com. We request your ID and address verification document. The documents we accept are:
To verify your identity and address, we need to see a clear colour copy of the front and back of your government-issued photo ID as well as a document proving your address. This could either be done by scanning the documents or by taking a high resolution digital photograph, and sending it as an attachment in an email sent from the email address registered to your neteller account.

The proof of identity document must show your full name, photo, a document number, and your date of birth. All four corners of both the front and back must be visible, and the document must be current and valid. Acceptable government-issued photo ID includes:
-driver license
-passport (including the page showing your signature)
-ID card
-permanent resident or alien registration card

The address verification document must show your full name, address (matching the address on your neteller account), and document issue date. It must have been issued within the past 90 days, and again, all four corners must be visible. Please also note that we cannot accept images of online statements - all documents must have been physically printed by the issuing institution.

Acceptable address verification documents are:
-utility bill (for heating, electricity, water, cable, landline telephone, sewer, etc.)
-an original printed statement from your financial institution (bank, credit card, mortgage, insurance, investments - please note we do not accept statements from purely online financial institutions)
-a signed and stamped letter from your financial institution confirming your account with them, your address, and your full name
-any government correspondence (including tax documents, court documents, even parking tickets!)

Should you have any questions or feel you have received this email in error, please contact our Customer Service Team available 24 hours a day, 7 days a week at neteller.com" rel="nofollow" target="_blank">http://help.neteller.com.

Thank you for choosing neteller.